Refund policy

Return and Refund Policy

Last updated: October 26, 2026

For orders delivered to the United States, you may request a return within 30 days after receiving your order. To qualify, items must be unworn or unused, with tags attached, original packaging, and all included accessories. Please retain your receipt or order confirmation.

How to request a return

Email support@roamveris.com with your order number and the items you wish to return. Once approved, we will provide return instructions and the correct return address. Returns are by mail. Customers are responsible for arranging and paying for return shipping; Roamveris does not provide prepaid return labels or reimburse return shipping, except where required by applicable law. Do not send items to our registered business address or warehouse unless instructed. We do not charge a restocking fee.

Product condition and exceptions

Products must remain unused and complete, with all included parts and accessories. Opened personal-care products, and items with broken hygiene seals are not eligible for change-of-mind returns where permitted by law. Personalized or made-to-order items and gift cards are non-returnable except where required by law. Sale items are final sale unless stated otherwise or applicable law requires a return right.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us promptly if an item is defective, damaged, or incorrect. Include photos where helpful. We will review the issue and arrange an appropriate replacement, refund, or other remedy. Final-sale and hygiene exclusions do not remove rights for faulty or misdescribed goods.

Exchanges and cancellations

We do not offer direct exchanges. Request a return and place a separate order for the replacement item. Contact us as soon as possible to request cancellation; cancellation cannot be guaranteed once processing or shipment has begun. Your statutory cancellation rights remain unaffected.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank may require additional time to post the credit. Contact us if more than 15 business days have passed since approval. Original shipping charges are not refunded for change-of-mind returns unless required by law; shipping charges for our errors are handled as part of the remedy.

Consumer rights

This policy does not limit mandatory rights under applicable consumer law. If we accept an order for delivery to the UK or European Union, applicable distance-selling cancellation rights take precedence: notify us within 14 days of delivery and return eligible goods within the following 14 days. Refunds, including standard outbound delivery where required, are made within the legally required timeframe. Lawful exceptions may apply to personalized goods or unsealed hygiene products. Sale pricing alone does not remove statutory cancellation rights.

Contact

Roamveris

support@roamveris.com

+1 786-760-9079

Registered business address: 7901 4th St N, STE 300, Saint Petersburg, FL 33702, United States

Returns: contact support@roamveris.com for authorization and the correct return address. Do not send returns to our business address without instructions.